Student Clinic Policies

  • Please arrive on time.  Your massage will end at the scheduled time, regardless of your arrival time. Clients that arrive more than fifteen minutes after the scheduled time will be charged for the full cost of the service booked and be rescheduled to a later date.

  • We require 24 hours notice for cancellations.  All appointments cancelled with less than 24 hours notice will be charged the full amount of the service booked.  Our goal is for the students to have as much hands-on time as possible.  When a person cancels or no-shows for appointment, it takes away from that goal.  We are very strict about this policy for that reason.  However, you are welcome to send someone else in your place if you cannot make your appointment.

  • Children can not accompany adults to massages.  Please find childcare before coming to your massage.

  • We cannot work on people who are contagious, have a fever, are sick or have certain medical conditions.  Additionally, we cannot work on anyone who appears intoxicated or otherwise compromised.   If you have any questions about your ability to receive student massage, please contact Annie, the school owner, prior to your appointment.  She can be reached at 509-888-7272.

  • Clients may not have odors that interfere with the other clients or students.  Perfumes, colognes, cigarette or marijuana smoke are a few of the unacceptable odors. Please understand that perfumes and colognes are neurotoxins that many people respond to unfavorably.  Also, understand that any kind of smoke can overtake an entire room instantly.  You may be turned away from your massage if the odor is disruptive.

  • Massage Therapists cannot diagnose any medical condition.

  • Licensed Massage Therapists are health care providers and therefore the massage is completely non-sexual.  If, at any time, the client engages in anything that is overtly sexual or perceived to be sexual in nature, the massage will end and the client will be asked to leave.  Clients who engage in any activity of this nature will not be able to return to the clinic.

  • Please communicate clearly with your student therapist if anything is uncomfortable in any way.

  • Please be aware that a supervisor will enter the room at least one time during your massage.  The supervisor may decide to instruct the student on something during your massage.  This is the nature of a student clinic.  Supervisors strive to be as non-disruptive as possible.

  • We require a credit card to book your appointment.  We will not charge the card until your appointment.  At that time, you can choose to pay with a different method if you prefer to not have your card charged.  If you do not have a credit or debit card, you MUST come in and pre-pay for your massage.  We will not book any appointment without a guarantee of payment.

  • Students and instructors are bound by privacy laws.  That said, in a school setting, information about your session may be shared with instructors and other students for the purpose of learning.  However, collectively, your privacy will be completely maintained as is required by law.  Information shared among the students and instructors will only pertain to medical learning moments for the students and names will not be used.

  • We do not allow you to request your therapist by gender.  The students are all health care providers in training and need equal practice.  If you believe you have an extenuating circumstance, you may contact Annie, the school owner, directly.  Preference is not considered an extenuating circumstance.

  • Although we allow you to request a therapist as you get to know which student’s techniques you really like, we cannot guarantee you will get that student.  We do our best and the majority of the time you will get the student you have requested but occasionally a student is sick and a different student is covering for them.  We appreciate your understanding.